AI quality control for your care teams.
Fully automated. Fully controlled.
Belter scores every chat, ticket and call against your custom rubric — then turns the transcripts into coaching, compliance signals, and revenue intelligence. Not 2% sampled. All 100%.
100 conversations free · No credit card · Connect Zendesk / Intercom / RingCentral in 5 minutes
…plus Genesys, NICE, Five9, Talkdesk, ServiceNow, Upmind, and anything else via our ingestion API.
Three steps. Zero rip-and-replace.
Belter sits on top of the helpdesk you already have. Connect it, let it score, then act on what it finds.
Plug in your channels
Native connectors for Zendesk, Intercom, LiveChat, Chatwoot, RingCentral and Amazon Connect — or push anything else via our REST API.
AI scores every conversation
Your custom rubric — empathy, resolution, compliance, product knowledge — applied to 100% of interactions in minutes, with full reasoning.
Coach, alert, automate
AI-drafted coaching tied to real conversations. Smart alerts when scores slip. Automations that route at-risk customers before they churn.
A QA platform shaped like a contact center.
AI scoring is the engine. Around it sits everything your QA team already does — audits, calibration, coaching, compliance — just faster and with more signal.
100% conversation coverage
Not the 1–5% your QA team can sample by hand. Every chat, every ticket, every phone call — scored against your rubric in a few minutes. Versioned prompts mean rubric changes don't break your audit history.
Phone calls included
RingCentral and Amazon Connect calls are pulled, transcribed with Whisper, diarized into agent and customer turns, then scored exactly like a chat. With in-app playback.
Compliance, automatic
PII detection for email, credit card, SSN, IBAN, UK NI and phone. Required-disclosure checks use the LLM so paraphrases pass. High-risk flags hit the right manager in seconds.
Contact drivers
AI classifies why customers contacted — primary and secondary drivers — using pgvector embeddings so your taxonomy grows itself.
Audit + calibration
Blind calibration sessions across QA analysts. AI suggests which conversations to audit. Human judgment, audit-ready.
Multi-brand
One org, many brands. Auto-derive from source, override at import, report at brand level. Built for holding-company CX.
Smart alerts that don't cry wolf
Daily anomaly detection on scores, CSAT, volume and individual criteria — with org-configurable thresholds and per-user notification preferences.
Coaching that closes the loop
AI drafts coaching notes from the evaluation. Pick conversations, schedule, track. Gamification + goals turn improvement into a habit, not a quarterly review.
Three optional AI passes. Three layers of intelligence.
On top of the QA score, run additional dedicated LLM passes on the same conversation — turning support transcripts into revenue, risk, and retention signal.
Find revenue in your transcripts
Detect purchase intent, sales stage, objections, competitor mentions, missed upsell moments — and the reasons customers don't buy.
- 9 insight dashboards
- Scoped to brand / team / agent
- Independent of QA score
Catch frustration as it happens
Dedicated LLM pass on customer turns, scored 0–100. Real-time alerts to admins. Webhooks fire when thresholds break.
- 14-day trend dashboard
- Webhook support
- Per-org thresholds
Know who's leaving before they go
Keyword + behavioral + optional LLM churn scoring, fed into a retention workflow — recommended → in progress → recovered or lost.
- Supervisor alerts
- Save/lose tracking
- Outcome ROI reporting
One platform. Three jobs to be done.
Org-wide quality, risk, and revenue — one screen.
Quality metrics by brand, team, and department. Compliance and churn flags surfaced before they hit the regulator or the renewal date. Repeat-contact root causes, with the conversations behind every number.
- ISO-week reporting across teams, agents, brands, departments
- Repeat-contact root-cause analysis powered by AI driver tagging
- Per-org AI cost transparency for finance & procurement
A QA program your team actually wants to run.
Audit sessions with AI-suggested conversations. Blind calibration to keep your analysts scoring consistently. QA assignments, a heatmap of who's caught up, and dashboards that answer the next obvious question.
- 10 conversations per agent per week, AI-suggested
- Blind calibration sessions across multiple analysts
- Versioned rubrics — audit trail of every scoring change
Feedback that's specific, not vague.
A personal dashboard with your scores, the conversations behind every number, AI-drafted coaching notes you can actually act on, goals you set yourself, and points for the work that matters.
- Personal performance dashboard with criteria breakdown
- Self-assessment against the same rubric your manager uses
- Gamification points + leaderboard for the work that matters
From transcript to scorecard, in 5 minutes or less.
Connect your helpdesk, set your rubric, and let Belter score your first 100 conversations free. No credit card, no contract.