Live Chat · 2 connectors

Every chat session, scored end-to-end.

LiveChat and Chatwoot both stream straight into Belter — every agent and customer turn, thread by thread. Groups map to brands automatically, missing agents are created on first sight, and your QA rubric runs the moment a chat closes.

2 Live Pull · 15-minute auto-sync Manual import wizard

Chat #84291 · 06:42

Customer: Emma R. · Agent: Jordan T.

Customer · 12:04

Hi, my staging site is throwing a 503 and I can't access cPanel either.

Jordan T. · 12:04

That sounds frustrating, Emma — I'll dig in right now. Mind sharing the domain?

Customer · 12:04

acme-staging.test

Jordan T. · 12:05

Got it. Your container's been OOM-killed twice in the last hour — restarting now and scaling memory. Want me to leave a note for backend?

Empathy 97 Resolution 92 Compliance 100

Live

LiveChat

Pull chats from LiveChat's Agent API v3.6. Group structure carries over: in Belter, each LiveChat group becomes a brand, and any agent we see for the first time is auto-created so your reports don't gap on the new joiner.

1Open Settings · Integrations and pick LiveChat.
2Paste your License ID, Account ID and Personal Access Token.
3Run the import wizard, or flip on the 15-minute scheduled sync.
4Belter scores every closed chat against your rubric — no further config required.

Auth: License + Account ID + PAT
API: Agent API v3.6
Sync: Manual + 15 min / hourly / daily
Webhook: Optional verify secret

Connect LiveChat Setup guide →

Import wizard · Step 2 of 3 ● Authenticated

License ID

11984321

Personal Access Token

dal:••••••••••••••••••6f1a

Brand mapping · 3 groups detected

Aurora Hosting → Aurora · default brand

Rocketnet → Rocketnet · new brand

Sales → Skip · not a support group

Live

Chatwoot

Self-hosted or cloud. Belter calls the Chatwoot API against your instance URL, accepts an account-scoped API token, and pulls inboxes across web chat, email, social and messaging. Optionally restrict to one inbox during onboarding.

1Generate an API token from your Chatwoot profile.
2Provide your instance URL (e.g. chat.aurora.io) and account ID.
3(Optional) limit to a specific inbox while you test.
4Run the import. Scheduled sync picks up new conversations on the cadence you choose.

Hosting: Cloud or self-hosted
Auth: API token + account ID
Channels: Web · email · social · IM
Sync: Manual + 15 min / hourly / daily

Connect Chatwoot Setup guide →

Inbox coverage · Last 24h Synced

Web chat aurora.io / widget 128

Email [email protected] 62

Facebook @aurorahosting 11

WhatsApp +44 ••• 2204 7

SMS Twilio · US 3

Normalisation

Two platforms in. One conversation model out.

Whether it's LiveChat, Chatwoot, a ticket, or a phone call — Belter speaks one schema. That's what makes the rubric portable.

Threading preserved

Each message becomes a turn — agent or customer — with timestamp, author, and channel intact. Replies, attachments, and metadata too.

Groups → brands

LiveChat groups and Chatwoot inboxes map to Belter brands automatically. Override at import time if the default isn't what you want.

Agents auto-created

A new agent appears mid-month? They're added at first sight, no manual onboarding step. Their score history starts on day one.

Keep exploring

Other integration categories

SupportZendesk, Intercom, FreshdeskTicket platforms with threaded replies. VoiceRingCentral, Amazon ConnectCalls transcribed and scored like chats. CRMHubSpot, SalesforceConnect-ready. Managed UI shipping next. PlatformIngestion APIPush any chat platform via REST.

5-minute setup

Connect your chat platform in the time it takes to make a coffee.

Paste a token, watch your first 100 conversations score. No credit card.

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