Plug Belter into the stack you already have.
10 native connectors across chat, ticket, voice, CRM and billing — plus a generic ingestion API and outbound webhooks for anything else. Sit on top of your helpdesk, your phone system, your CRM. No rip-and-replace.
→ Score
→ Alert
Every conversation channel, normalized.
Belter pulls (or accepts pushes from) every channel into a single conversation model — then evaluates against your rubric exactly the same way, no matter where the message came from.
Pull every chat session for QA — agent + customer turns, fully threaded.
Sync live chat conversations for QA scoring. Groups map to brands, agents auto-created, manual import + scheduled sync.
Unify omnichannel inbox conversations — web chat, email, social, messaging — for one consolidated QA score.
Ticket platforms, including thread replies and statuses.
Import tickets into your unified QA workflow. Filter by group, status, or date. Manual + scheduled sync.
Sync conversations and contact history. Filter by team or status. Region-aware (data residency).
Centralise Freshdesk tickets for quality scoring. Connection is live; managed import UI ships next.
Evaluate support interactions inside the CRM the rest of the org lives in.
Evaluate CRM support interactions + CSAT. Tickets + conversation threads. Managed import UI in development.
Import Service Cloud Cases at scale, with EmailMessage threading. OAuth via Connected App. Managed import UI in development.
Calls scored exactly like a chat — transcribed, diarized, evaluated.
Transcribe calls with Whisper, diarize into agent + customer turns, analyse alongside chat & email. 15-minute sync.
Push model. Contact Lens transcripts via Kinesis → Lambda → Belter ingestion. Voice and chat normalize into one conversation format.
For hosting providers running on Upmind — pull support tickets natively.
Sync hosting billing support tickets from Upmind's admin API. Optional brand filter. Manual import + scheduled sync.
Use the generic ingestion API to push billing-team tickets in from any platform. CSAT scores via webhook.
Don't see your platform? Connect it in days, not months.
Push any conversation in — Genesys, NICE, Five9, Talkdesk, Webex, ServiceNow, Jira, custom systems. Up to 200 per bulk call.
Stream evaluation completes, score breaches, sentiment shifts, frustration spikes, smart alerts into your systems. Signed.
Push satisfaction scores from any survey provider directly into the QA platform. Correlated with the underlying conversation.
From source to scorecard, in 5 minutes.
Pick your channel, paste a token, and Belter starts scoring. Native connectors and a generic API both. Talk to us about anything that doesn't fit.