belter.app

Pricing

Pay per seat. Pay per conversation.

A flat monthly per-agent fee, plus a transparent per-conversation rate for what you actually evaluate. Every tier includes every core feature — pick the volume that fits.

Free

Kick the tyres on real conversations.

$0 / month

Start free

100 conversations evaluated, free
Upgrade to keep scoring after the cap
All core features unlocked
Belter-managed OpenAI key
Community support

Starter

Small teams running real QA.

$19 / agent / month

1,000 conversations included
then $0.35 / conversation

Get started

All core features
All integrations (chat, ticket, phone)
Multi-brand support
Email support · 24h SLA
Optional paid add-ons

Stack on intelligence as you need it.

Each add-on runs an additional AI pass on your conversations — billed at a flat monthly rate per organization, plus a per-evaluated-conversation rate. Switch any on or off at any time.

Sales Intelligence

Second AI pass on every conversation. Purchase intent, sales stage, objections, competitor mentions, missed upsell. 9 insight dashboards.

$399 / org / month

+ $0.30 per evaluated conversation

9 insight dashboards
Scoped by brand / team / agent
Independent of QA score

Frustration Detection

Dedicated LLM pass on customer turns. 0–100 frustration score. Real-time admin alerts. Webhook support.

$199 / org / month

+ $0.15 per evaluated conversation

14-day trend dashboard
Per-org threshold tuning
Webhook support

Churn & Retention

Keyword + behavioral + optional LLM churn scoring. Recommend → in progress → recovered or lost retention workflow.

$399 / org / month

+ $0.30 per evaluated conversation

Supervisor alerts
Save/lose outcome reporting
Retention workflow built-in

Training (LMS)

Training

Internal training module delivery, completion tracking, gamification points on completion. No per-conversation cost.

$199 / org / month

No usage fees

Unlimited training modules
Per-agent completion tracking
Gamification points integration

Example monthly bill

What does it actually cost?

A 15-agent team running 8,000 conversations a month on the Pro plan with Sales Intelligence on.

Pro · 15 agents 15 × $39 / month	$585.00
Conversations · 8,000 evaluated 5,000 included · 3,000 over × $0.30	$900.00
Sales Intelligence add-on $399 base + 8,000 × $0.30	$2,799.00
Estimated monthly total	$4,284 / month

That's roughly $0.54 per evaluated conversation, all-in — including QA scoring, sales intelligence, and every other feature on the platform.

Compare

Side-by-side

	Free	Starter	Pro	Enterprise
Cost
Per-agent monthly fee	$0	$19	$39	Custom
Conversations included	100 total	1,000 / mo	5,000 / mo	Negotiable
Per-conversation overage	—	$0.35	$0.30	Volume rate
Core platform
AI evaluation with custom rubric	✓	✓	✓	✓
Versioned rubrics + audit trail	✓	✓	✓	✓
All integrations (chat, ticket, phone)	✓	✓	✓	✓
Generic ingestion API	✓	✓	✓	✓
Audit sessions + calibration	✓	✓	✓	✓
Coaching wizard + AI-drafted notes	✓	✓	✓	✓
Compliance + PII detection	✓	✓	✓	✓
Smart alerts + automation builder	✓	✓	✓	✓
Contact driver analytics	✓	✓	✓	✓
Multi-brand support	✓	✓	✓	✓
Bring your own OpenAI key	—	—	✓	✓
Optional paid add-ons
Sales Intelligence	—	$399 + $0.30/conv	$399 + $0.30/conv	Negotiable
Frustration Detection	—	$199 + $0.15/conv	$199 + $0.15/conv	Negotiable
Churn & Retention	—	$399 + $0.30/conv	$399 + $0.30/conv	Negotiable
Training (LMS)	—	$199 / mo	$199 / mo	Included
Enterprise
SSO / SAML	—	—	—	✓
Custom RBAC + audit log retention	—	—	—	✓
Custom DPA, MSA, security review	—	—	—	✓
Dedicated CSM + uptime SLA	—	—	—	✓
Support
Support response SLA	Community	24 hours	8 hours	1 hour

Questions

Pricing FAQ

How does the per-conversation rate work?

Every conversation Belter scores counts as one evaluated conversation. Each tier includes a monthly allowance (Starter 1,000, Pro 5,000). Anything over that allowance is billed at the tier's overage rate ($0.35 on Starter, $0.30 on Pro). If you don't go over, you don't pay overage.

What counts as a "conversation"?

One chat session, one ticket thread, or one phone call. Multi-message threads count as a single conversation. Belter applies a minimum-message threshold (configurable, default 2 turns) before evaluating, so test pings don't pad the count.

Do per-agent fees apply on Free?

No. Free is $0 per month — you get 100 evaluated conversations to try the platform with as many agents as you like. When you hit the cap, you'll need to upgrade to keep scoring.

Are all features really included on every paid tier?

Yes. AI evaluation, audit, calibration, coaching, compliance, alerts, contact drivers, multi-brand, phone calls, all integrations — every core feature is in Starter, Pro, and Enterprise. The tiers differ on price-per-agent, included conversations, overage rate, and the SLA level.

How do add-on charges combine with the base tier?

Add-ons are billed separately from your tier. You pay the add-on's monthly base fee plus its per-evaluated-conversation rate — independent of your Starter/Pro overage. Training is the only add-on with no per-conversation cost.

Can I add or remove add-ons mid-month?

Yes. Add-ons are prorated by day. Switch them on for a month, off for the next, no minimum commit.

What does "bring your own OpenAI key" mean?

On Pro and Enterprise you can plug in your own OpenAI API key. AI inference cost goes to your OpenAI bill — Belter tracks token usage per-org so finance can reconcile. On Free and Starter, Belter manages the key for you (cost is included in your subscription).

Is there a discount for nonprofits or startups?

Yes — registered nonprofits and early-stage startups (under $5M ARR or pre-seed/seed) get 50% off Starter and Pro for 12 months. Email [email protected] to apply.

How does multi-brand billing work?

You pay once per organization, regardless of how many brands you run inside it. Brand-level reporting and scoping are included on every paid tier. Multiple organizations (legal entities) are billed separately.

Try it on 100 conversations, free.

No credit card. Upgrade when you're ready. Talk to us if you need something Enterprise-shaped.

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