Belter is organized the way a contact center already thinks — conversations, quality, insights, admin — with AI scoring threaded through every workspace.
Get-started onboarding, executive dashboard, analytics, leaderboard, and the agent's personal training feed.
Every chat, ticket, and phone call in one inbox — with the AI evaluation already attached.
Where AI scores meet human judgment. Audits, calibration, coaching, goals, and CSAT in one place.
Performance reporting, contact driver analytics, repeat-contact root causes, compliance & churn dashboards.
A second AI pass that finds revenue in support transcripts — without touching your QA score.
People, roles, integrations, billing, brands, compliance rules, SSO, API tokens, audit log.
A single pipeline runs behind every workspace. You see the inbox; Belter does the AI scoring, enrichment, and routing in the background.
Phone calls follow the same path. RingCentral and Amazon Connect recordings are pulled, transcribed with Whisper, diarized into agent and customer turns, then evaluated like any other conversation.
Versioned prompts, background workers, scoped permissions, and full cost transparency — built for organizations that take audit seriously.
Edit your evaluation criteria; old conversations keep their original scores. Audit trail of every rubric change.
Separate queues for evaluation, compliance, sales intel, churn, frustration, and import. Circuit breaker on sync failure.
Tagged invalidation, 15-minute cache windows. Dashboards stay fast even when you're scoring millions of conversations a week.
Semantic embeddings match new conversations against your existing driver taxonomy — and grow it automatically.
Subscribe to evaluation completion, frustration alerts, churn signals, and more. Build into your own routing logic.
Every token, every USD. Bring your own OpenAI key or use ours — either way, finance and procurement get clean line items.
Connect a sandbox helpdesk in 5 minutes and watch Belter score real transcripts in real time.